Refund policy
RETURNS AND REFUND POLICY
At Wild Tribu we want you to be happy with your purchase. Our returns, exchanges and refund policy is set out below.
RETURNS
You have 30 days from receiving your order to request a return.
To be accepted for return, the item must be in the same condition as received: unworn, unwashed, undamaged, with its original tags and, where applicable, in its original packaging.
You will also need the receipt, order confirmation or proof of purchase.
To request a return, contact us at:
info@wildtribu.com
Once your request is accepted, we will provide instructions for returning the item.
Do not send any product back before requesting a return and receiving our instructions.
RETURN COSTS
The customer is responsible for return shipping costs.
If the product is defective, arrives damaged or we have sent an incorrect item, Wild Tribu will cover the corresponding return costs.
For commercial returns outside the statutory withdrawal right, original shipping costs are not refunded unless the return is due to a Wild Tribu error or a defective or damaged product. When exercising statutory withdrawal from the whole purchase, the cost of the least expensive standard delivery offered will also be reimbursed as required by law; supplements for more expensive delivery are not refunded.
DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS
Please check your order as soon as it arrives.
If the item is defective, damaged or different from what you ordered, contact us as soon as possible at:
info@wildtribu.com
Include your order number and, where possible, photographs identifying the problem.
We will assess the case and explain the appropriate solution, which may include a replacement or refund as applicable.
EXCHANGES
To change a size, colour or product, the simplest approach is to request a return of the original item and, once accepted, place a new order for your preferred product.
Returned items must meet the conditions set out in this policy.
EXCEPTIONS AND NON-RETURNABLE ITEMS
We cannot accept returns of items that have been worn, washed, damaged after delivery or are no longer in the condition in which they were received.
We also cannot accept returns of personalised products or products made specifically to a customer’s individual instructions where such products are excluded from the right of withdrawal under applicable law.
Simply manufacturing or printing a product after an order is placed does not necessarily make it a personalised product for these purposes.
Defective products, products damaged in transit and incorrectly supplied items will be handled under the relevant section of this policy.
If you are unsure whether a product can be returned, contact us before returning it.
SALE ITEMS
Unless expressly stated otherwise, and always respecting statutory consumer rights, products bought during promotions or at a discount can be returned under the same conditions set out in this policy.
RIGHT OF WITHDRAWAL IN THE EUROPEAN UNION
If your order is subject to European Union consumer protection rules, you have the statutory right of withdrawal applicable to distance purchases.
In general, you may notify us of your decision to withdraw from the purchase within 14 days of receiving the product, without giving a reason, except where statutory exceptions apply.
This statutory right is separate from our commercial 30-day returns policy and does not limit your consumer rights.
When exercising the statutory right of withdrawal, the product must be returned in accordance with applicable law. The consumer is responsible for direct return costs unless Wild Tribu is legally required to cover them.
REFUNDS
Once we receive and inspect the return, we will let you know whether the refund has been approved.
If approved, the relevant amount will be refunded using the original payment method.
We will process the refund without undue delay once the applicable conditions have been met. Your bank, card issuer or payment provider may need additional time for the refund to appear in your account.
For statutory withdrawal, refunds will be processed without undue delay and no later than 14 calendar days after notification. We may withhold the refund until we receive the goods or evidence that they have been returned, whichever occurs first. Return the goods within 14 calendar days after notifying us of withdrawal. You are only liable for diminished value caused by handling beyond what is necessary to establish the goods’ nature, characteristics and functioning. Our commercial 30-day conditions do not limit these rights.
CONTACT
For enquiries about returns, damaged products, exchanges or refunds, email:
info@wildtribu.com
Statutory guarantee
Rights concerning defective or non-conforming goods are independent of our commercial returns window. New goods sold to consumers under Spanish consumer law carry a three-year statutory guarantee from delivery. Other applicable statutory protections remain unaffected.
Wild Tribu
Email: info@wildtribu.com
Phone: +34 691 734 601
WhatsApp: +34 691 734 601
Postal address: Calle Coruja B, 35560 Tinajo, Las Palmas, Spain.